Booking/Payments 

Orders should be booked several months in advance to ensure date availability; however, the latest an order will be booked is 2 weeks out from the event.

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A non-refundable, non-transferable retainer in the amount of 50% of your order is due upon booking in order to reserve your date. Final payment is due 2 weeks prior to order date. Payments are made securely via Paypal, through which you will receive a written description of your order, and a contract.

 

All orders are subject to sales tax.

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Consultation Process

Order details will ONLY be conducted via email. This is for the client's convenience, as well as to provide an accurate transcript of your order details. Our business number is for emergency contact only - thank you for understanding!

 

Serving Size/Amount

Serving size and amount is based on the industry standard slice size of 1 x 2 x Height of Cake (roughly5-6in.). If slices will be cut larger, please let me know when booking so that additional servings can be added.

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Delivery

I highly encourage delivery so that I can provide you with a stress-free experience on your special day. Cost varies by location, and parking fees.  A set-up fee will apply for 4+ tiered cakes, and certain designs.

 

A 30 minute window is allotted for all pickups/deliveries to allow for unforeseen delays. I will contact you the day before your event to confirm delivery time, via email.

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Please know that once an order has been safely delivered or picked up, Maytree Cakery LLC will no longer be liable for it's care.

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Pick Up

Orders can be picked up in Laplace, at a prearranged time. A 30 minute window is allotted for all pickups/deliveries to allow for unforeseen delays. I will contact you the day before the event to confirm pick up time, via email. I typically have several deliveries/pickups to make, so please understand that we will have to reschedule for later in the day if the window is missed.

 

Cancellation

Cancellation must be made no later than 30 days before your event for a refund (minus the retainer) to be given. Retainers are non-refundable. Please understand that a retainer is needed to compensate for the time spent working on your order before it is physically produced, i.e. consulting, designing, researching, purchasing ingredients and special tools. Money that would have come from your order paid in full, or orders booked in its place, is lost.

 

If possible, orders may be postponed for a future date.

 

Allergies

Maytree Cakery LLC cakes and cookies are produced with, and are created in a home kitchen that has known food-related allergens such as dairy, wheat, soy and nuts. Maytree Cakery LLC cannot be held responsible for allergic reactions that may arise from consuming our products. Please inform your guests of these possible allergens.

 

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